Over the past few weeks I have been trying to get an important answer from a fairly well known company regarding providing service to my home. Not able to get a human, I instant messaged with their chatbot, and all the communication was positive in regards to “no worries, we will be able to service you and it should be at no additional cost”…. then they would set up a ticket and I would get a person who would call and give me different answers that would cause the creation of another ticket. This was going on for two weeks with no reliable answers.
Then Stefanie entered my life…..A friend of mine had the same issue and referred me to her. I reached out thinking she was a customer service rep. She stuck with me and resolved the issue. I never had to follow up with her; she gave me daily updates and coordinated the effort, which involved others at her company. I would not call this an earth shattering story, however I looked her up on LinkedIn afterwards and discovered she is a high level executive in their Government Affairs division. Her position level and role have 0% alignment with what I was asking for. I called her back and asked “Why did you help me?”. She said that she had gained that reputation and this sort of thing happens often. I then asked someone else about her and the response was “She is an Absolute Rockstart”.
Stefanie instantly elevated to a leader in my book. The experience was memorable to me because leadership is a choice, and it is typically in low supply. A big key to success is identifying the small supply of leadership and pulling it all together. That is what can make any organization, team, and effort the best time of your life, while also being a breeding ground for other leaders.
Thank you Stefanie! If you see this post – yes, I am talking about you!