“When preventable mistakes are made, look to education first, and then empower those that are educated to make changes if necessary”

Allowing change without a full understanding why it is needed can create a never-ending loop, which will be full of stress, frustration, and unhappy people.   While we must be innovative and embrace change, we need to make sure that the change is good for the organization.  When mistakes happen we often think first about what needs to change, whereas our first thought should be to find out what happened and why.   We should never let a lack of understanding be a reason for change.  Once we understand the what and why, the team can determine if change is needed, or if education/re-education is the solution.   Unless the organization or its customers are changing rapidly (or change is needed due to poor management / existing processes), internal education typically ends up being the solution.

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